Booking Protect
 

All refunds are administered by The Tobin Center for Performing Arts, TOBI Secure Refund Protection Program.

If approved, you will be provided with a refund on the cost of the ticket plus parking on any unused booking if you are unable to attend the booked event due to any of the circumstances outlined below:

Definitions:

  • You/Your/Yourself: A person who has made a booking alone or as part of a group with us.
  • Doctor: A qualified medical practitioner registered with a recognized professional body. (A doctor cannot be you or a member of your immediate family.)
  • Emergency Services: The Police, Fire and Rescue Service, or Emergency Medical Services.
  • Booking/Booked Event: The pre-planned and pre-booked service(s)/event(s)/ticket(s), including booking and service fees, transacted with us by you.
  • Group: Any number of people who have made a booking with us with TOBi Secure in the same transaction.
  • Illness: A physical or mental condition confirmed by a doctor or health care professional that prevents you from attending the booked event.
  • Immediate Family: Your husband, wife, partner, civil partner, parent, child, brother, or sister.
  • Injury: A bodily injury confirmed by a doctor that prevents you from attending the booked event.
  • Public Transport Network: Any mode of public transport, other than public hire taxis licensed for public use, on which you had planned to travel to a booked event.
  • Ticket: A non-refundable, authorized ticket purchased from us where TOBi Secure Refund Protection by The Tobin Center has been purchased at the same time as the ticket(s).
  • We/Us/Our: TOBi Secure Refund Protection by The Tobin Center.

What Will We Refund?

We will refund the cost of your booking (minus TOBi Secure Refund Protection cost or any applicable fees) if you are unable to attend a booked event due to:

  • Unexpected disruption of the public transport network you could not have reasonably known about before the event date.
  • Injury or illness affecting you or a member of your immediate family.
  • Death of you at any time before the booked event or a member of your immediate family within a 4-week period of the booked event.
  • Mechanical breakdown, accident, fire, or theft en route in a private vehicle taking you to the booked event.
  • Jury service which you were unaware of at the time of booking.
  • Burglary or fire at your residence in the 48 hours before the event requiring emergency services attendance.
  • Being summoned to court as a witness which you were unaware of at the time of booking.
  • Being a member of the armed forces and being unexpectedly posted overseas.
  • Adverse weather (e.g., snow, frost, fog, or storm) where the Police or a Government agency has issued warnings not to travel, with proof of road closures.
 
Request Refund

Submit your application no later than 14 days after the booked event using our Refund Request Portal.
 

Required evidence includes, but is not limited to:

  • Original unused tickets or vouchers for all parts of the booking.
  • A doctor’s report for injury or illness or a death certificate in case of death.
  • Official transport service provider notices for delays or cancellations.
  • Reports from vehicle recovery services or repair receipts for breakdowns.
  • Police reports with crime reference numbers for burglary claims.
  • Jury invitations or witness summons for court appearances.
  • Reasonable proof of burden covered as listed in coverage.
  • Any other reasonable evidence requested by TOBi Secure Refund Protection Program.